What is the process like when I place an order online?
After we receive your order it is sent to our tailoring house to start the process of being created. Depending on the make of the suit a pattern will be hand drawn or hand modified (based on measurements) to fit you. The cloth and canvasing will be cut and sewn together using this pattern. Once the item is complete, it is given a quality control check before shipping out. Online orders are sent to you, and in-person orders are sent to your clothier to arrange an in-person fitting.
How long should I expect my order to take?
Even our White Label offering is made just for you, to your specifications, and never before. Therefore, you should expect your order to take approximately 4-6 weeks. If you are ordering Black or Gold Label for the first time, expect the full process (including baste fitting) to take approximately 8-9 weeks. Subsequent Black/Gold Label orders should only take 4-6 weeks.
Can I rush my order?
We usually have a limited availability for rush orders, and there is an additional fee for doing so. The rush fee depends on how quickly the order must be completed. Please make sure you speak with one of our clothiers before placing any order needing a rush.
What does shipping cost?
We feel that shipping costs detracts from the luxury experience we seek to offer so shipping will always be free for domestic orders. We do have to charge international shipping and have a flat fee of $45 if the clothing is being shipped outside of the USA.
What if my White Label order needs alterations?
We treat White Label orders similar to ready-to-wear, so we don’t cover the cost of additional alterations. All Smith Bespoke items come with a certain amount of seam allowance so that they can be safely altered if needed however. Don’t forget we allow you to help specify some measurements in order to get it as close as possible. We will of course work with you to determine what alterations might be needed, and do everything we can to make sure that you ultimately love your new clothes.
What is the Smith Bespoke return policy?
Because everything we make is a unique piece for just for you, we are unable to accept returns. If for some reason, you are not satisfied with your purchase, we will work with you to get it right.